Privacy Policy

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Valley Ag & Industrial Pty Ltd (VAAI)
Effective Date: 23rd September 2025

At Valley Ag & Industrial Pty Ltd, we are committed to protecting your privacy and ensuring your personal information is handled responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information when you:

• Contact us via phone, email, website, or social media
   
• Engage our services for repairs, rebuilds, or transport
   
• Make a payment or request an invoice
   
• Apply for employment with us
   

This information may include:

• Name, address, email, and phone number
   
• Business or company details
   
• Payment and billing information
   
• Vehicle/machinery details relevant to our services
   

We use personal information to:

• Provide and manage our services (repairs, rebuilds, transport, diagnostics)
   
• Issue quotes, invoices, and receipts
   
• Communicate with you regarding jobs, bookings, or enquiries
   
• Meet our legal and tax obligations
   
• Improve our services and customer experience
   

We do not sell or rent your personal information. We may disclose it to:

• Our employees, contractors, and trusted service providers
   
• Financial institutions for payment processing
   
• Legal, regulatory, or government authorities when required by law
   
• Suppliers and partners when necessary to complete a job
   

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes secure storage, restricted access, and safe disposal of data when no longer required.

You may request access to your personal information, or ask us to correct it if it is inaccurate or outdated. Please contact us using the details below.

If you interact with us via our website or social media, we may collect basic information such as browser type, pages viewed, and time spent on site. This helps us improve our digital services.

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Valley Ag & Industrial Pty Ltd
Email: vaaimechanical@vaai.com.au
Phone: 0438 641 941